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Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Damaged Jewelry:
All items must be sent back to us. After we receive them we will replace them if they are defective and reimburse the customer fro shipping costs. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 
hiddentreasuresoycandles@aol.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged and not altered in any way.  If you need to exchange it for the same item, send us an email at hiddentreasuresoycandles@gmail.com and send your item to: 127 Evergreeen Street Hummelstown  PA 17036.

Shipping
To return your product, you should mail your product to: Hidden Treasure Candles 20 East 2nd Street Hummelstown  PA 17036.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Hidden Treasure Soy Candles " A treasure in every candle" ™ A  registered Trademark 

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